(ENG/ESP) Customer Loyalty: Building Lasting Relationships in Business.

in #hive-14097127 days ago

ENGLISH

There is something I say most often about the entrepreneurs: having good relationships, good ethics, and good communication skills. If these two things are the only things you have as an entrepreneur, then I think it is still something good for you because I am very sure you will be able to get any customers you want. Most people do not know about this, and they end up chasing most of their customers away with their bad attitude, and trust me, no one will come to your store to patronize you and won't take note of the way you treated them the first time. That will determine if they will come back to you or not.

I happen to live in a place where the prices of things are very high due to the high rate of fraudulent transactions going on in the vicinity, and most entrepreneurs now see this as an opportunity to extortionate people, even the middle-class people and those of the lower caliber, and you cannot go to anywhere to buy anything at a normal rate, but instead the prices of things would have skyrocketed to the apex prices, which you cannot even price them down at all, and even if you try to price them, you won’t get a reduction because they are keen to extortion.

Yesterday I was trying to get something in my home, and I was a bit bothered about the way the prices of things were going so high, and so I decided I was going to travel to a far distance, not considering the price of transportation that will convey me to anywhere I want to go to. But while I was thinking about this, I remembered I bought something from someone at a cheaper rate the last time I went to the market, and then I decided to go back there due to the way the woman created me.


Source

When I got there, it was in the late hours, and she had already closed her store, but she couldn't leave because of her bike rider. When she saw me from afar, she smiled and said I should come even with her closing her store, but I took my friends with me to introduce them to her and to let her know she would be getting 3 of my friends as a new customer because of what she did to me. Immediately, my friends bought some little things from her, and they discovered it was the normal rate she sold them, and they were very happy and promised to come back.

When I was buying my stuff, she then said she was going to reduce the prices of things I bought, which the other stores will never do. Most times I beg them to reduce their prices, but they won't because they want to extort people. After buying everything I needed, I still had some Extra money with me, and while I was going back home, I decided to go to the other store to confirm the prices of the things I bought from her, and some had not just extra prices but extreme high prices, and then I thought within myself why I would bother myself wasting transport money; instead, I would just go to her place.


Source

She was very happy about what I did, and I had to tell her what we have been going through, and for the fact that we are students, they are supposed to subsidize the prices of what they sell, but instead they prefer to add high money to gain more, not considering those they are selling it to. I hope they learn very soon, and what they believe is that they will get those to patronize them no matter the price. This habit is not a good thing for an investment because people will eventually run to a cheaper place.



ESPANOL

Hay algo que digo muy a menudo sobre los empresarios: tener buenas relaciones, buena ética y buenas dotes de comunicación. Si estas dos cosas son las únicas que tienes como empresario, entonces creo que sigue siendo algo bueno para ti porque estoy muy seguro de que podrás conseguir los clientes que quieras. La mayoría de la gente no sabe esto, y acaban ahuyentando a la mayoría de sus clientes con su mala actitud, y créeme, nadie vendrá a tu tienda a patrocinarte y no tomará nota de la forma en que les trataste la primera vez. Eso determinará si volverán a visitarte o no.

Resulta que vivo en un lugar donde los precios de las cosas son muy altos debido a la alta tasa de transacciones fraudulentas que se producen en los alrededores, y la mayoría de los empresarios ven ahora esto como una oportunidad para extorsionar a la gente, incluso a la gente de clase media y a los de calibre inferior, y no puedes ir a ningún sitio a comprar nada a un precio normal, sino que los precios de las cosas se habrían disparado hasta los precios del vértice, que ni siquiera puedes rebajar en absoluto, e incluso si intentas rebajarlos, no conseguirás una reducción porque están dispuestos a extorsionar.

Ayer estaba tratando de conseguir algo en mi casa, y estaba un poco molesto por la forma en que los precios de las cosas estaban subiendo tanto, y así que decidí que iba a viajar a una distancia lejana, sin tener en cuenta el precio del transporte que me llevará a cualquier lugar al que quiero ir. Pero mientras pensaba en esto, recordé que la última vez que fui al mercado le compré algo a alguien a un precio más barato, y entonces decidí volver allí por la forma en que me creó la mujer.


Fuente

Cuando llegué allí, era tarde y ella ya había cerrado la tienda, pero no podía marcharse por culpa de su ciclista. Cuando me vio de lejos, sonrió y me dijo que fuera aunque hubiera cerrado la tienda, pero me llevé a mis amigos para presentárselos y para que supiera que tendría a 3 de mis amigos como nuevos clientes por lo que me había hecho. Inmediatamente, mis amigos le compraron algunas cositas, y descubrieron que era la tarifa normal a la que ella les vendía, y estaban muy contentos y prometieron volver.

Cuando estaba comprando mis cosas, me dijo que iba a bajar los precios de las cosas que compraba, cosa que las otras tiendas nunca hacen. La mayoría de las veces les ruego que bajen los precios, pero no lo hacen porque quieren extorsionar a la gente. Después de comprar todo lo que necesitaba, aún me quedaba algo de dinero extra, y mientras volvía a casa, decidí ir a la otra tienda para confirmar los precios de las cosas que le había comprado, y algunas no sólo tenían precios extra, sino precios extremadamente altos, y entonces pensé para qué molestarme en gastar dinero del transporte; en vez de eso, simplemente iría a su casa.


Fuente

Ella estaba muy contenta por lo que hice, y tuve que contarle lo que hemos estado pasando, y por el hecho de que somos estudiantes, se supone que deben subvencionar los precios de lo que venden, pero en vez de eso prefieren añadir mucho dinero para ganar más, sin tener en cuenta a quienes se lo venden. Espero que aprendan muy pronto, y lo que creen es que conseguirán que aquellos les patrocinen sin importar el precio. Este hábito no es bueno para una inversión porque la gente acabará huyendo a un sitio más barato.

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You are welcome

Saludos
@tipu curate 4

It's the same here. The prices of things is high and these vendors are making it worst.
I do pay close attention to how they treat customers, that is very important. People love to buy where they are comfortable.
Thanks for sharing.
Hope you're having a nice weekend 🎉

Yeah you are right because to make money is not easy also, we need to be very selective in buying things from anywhere.

You are welcome and thanks for reading. Sure, I hope you have a great weekend too.