Hello my dear friends…
Before i started writing my review about this place, let me ask you about your usual service center. Is it a comfortable place? Especially, when it comes to telecommunications service provider’s service center. Usually, i found them quite boring, quite cold, quite lifeless. They have quite similar vibe and design with service center in Bank. Well, its not the same with this Grapari of Telkomsel’s service center. I was surprised at how warm and comfortable their whole concept is. I think it was interesting and quite noted worthy. Even my husband whom rarely care about this kind of thing noticing this. He expresses his wish that more firm or company will change their old and cold design to the more modern and warm design like this. For example, state agencies can started using this kind of concept. He said that it will surely make public will look favorly towards them and will lessen the anxiety from the client to come to them with their problem or something. I am agree with that. Personally, i hate going to state agencies because they often looks unwelcoming start from the uniform, the place, the design, everything, it almost always looks similar with police department.
The first picture that i attached is what it looks like from the outside, and here it is what it looks like from the inside when we look at the door. From the outside, they look like any other’s company, right? When it looks quite different on the inside.
This is their waiting area. First of all, i must say that i am impressed with their security but i didnt take their picture. Usually, security will use a cop - like uniform but their’s just using a casual tshirt with their logo, position, and name attached in there. At first i dont realize that they’re security people. Only after i saw their name and position in the tshirt then i understand about it. I think it was nice that they’re take notice about those small details. If their security using cops- like uniform, they will look kind of out of place walking or standing around in this place as it will be so different.
Now, i will come back to this waiting room of them. Having a sofa is quite usual in the service center and it is so comfortable. But, they arrange the place to look like a cafe, dont you think? I was baffled for a seconds because i thought that we’re coming to the wrong place.
This is their service area. As we can see, its not only their waiting area that looks like cafe. The people whom we will meet just dressed and sit like we’re friends meeting in a cafe. It was a happy place for me. Its teally feels like meeting with a friend, it makes people talk to them comfortably. I dont even notice that they’re the one doing the service till i noticed their uniform. Same with the security guys, they also use a tshirt but with different color.
These are some of other decorations and space in this service center. I will say it again and again, it can easily passed as cafe. I wish there’s gonna be more service center place like this, it will make people feel more welcomed.
