This is my post for #freewriters 2266 prompt no affect hosted by @mariannewest
Last year, with all of my health issues, the clinic lady signed me up for help to pay the bills. Saturday I received a letter saying I had until Feb 6th to renew, it takes a week for a letter to come from 20 miles away by mail, they sent me an application to fill out but suggested I do it online.
I went to their site and made an account, went to Things to Do as they said. There is nothing there that says Submit Renewal, like they said in the letter would be there.
I watched a video on how to renew, it says if Submit Renewal is not there, then I am already renewed. Which do I believe? The letter or the internet? My husband says this is how they can drop people from the program.
I called the phone number that I got off of the website that said customer service. After going through every menu and pushing the number 1 to 7 who knows how many times, I finally got to where it said to speak to an agent, push 3, The recording came on and said we are not accepting calls at this time, please try at another time. I gave up because it seemed to me like whatever number I pushed, it had no affect what I did
it had me going in an endless loop. My husband is right, they know this.
photo is mine
