Few days ago the OKX exchange was reported by "ice:decentralised future" with the twitter page https://x.com/ice_blockchain?s=20 to there coin holders about the issues faced by other people from different countries.
December, we forged an agreement with #OKX, a reputable exchange, to list our ICE coin. We considered this partnership carefully due to OKX's stellar reputation. Part of the agreement was a 5-hour exclusivity period after the listing, during which we agreed not to list on other exchanges.
We want to clarify that we did not provide any funds or Ice coins to OKX for this listing. OKX approached us due to their belief in the potential of our project and the strength of our community.
Despite other prominent exchanges expressing interest in listing ICE concurrently, we upheld our trust-based commitment with OKX and declined those offers.
In December, when OKX listed another project,
@Avive_World, we observed certain issues during its listing day:
- Users couldn't find AVIVE through web or mobile app searches.
- Users in some countries could not trade AVIVE, even though other coins were tradable.
We promptly communicated these concerns to OKX, insisting that similar problems must not occur during our listing. OKX acknowledged these issues and assured us they were resolved, promising to have a team of engineers available at the time of our launch and that the mentioned issues would not occur at our listing.
We recently officially promoted OKX to our large user base in our app and social media. We encouraged users to link their accounts with an OKX Exchange wallet address to receive their ICE coin distribution. We also prepared an extensive marketing campaign to promote the listing and OKX on all our channels.
However, after the ICE coin listing on OKX, we started receiving an influx of complaints from our community:
- Users who are not logged in couldn't find ICE while searching on the OKX web and mobile app.
- Even logged-in users had difficulty locating ICE on the platform.
- Many users received an error message stating that trading of ICE was restricted due to local compliance, even in countries where OKX had previously confirmed this should not be the case.
Our Chinese community encountered additional issues, such as:
- Inaccessibility of ICE for users who didn't receive it through distribution.
- An inability to purchase ICE coins.
- Confusing responses from OKX support, suggesting geographic restrictions put in place by the Ice team, which we never requested or approved.
In one country, four users faced four different scenarios, further highlighting inconsistencies in the platform's performance. Of these four users, only one could purchase ICE, while the other three were unable due to three different errors. Again, all of them are from the same country and city.
Moreover, it's important to note that we reported these issues to the OKX team immediately after they surfaced yesterday. Regrettably, despite our proactive communication, no concrete actions have been taken by OKX to address or rectify these concerns.
To address these concerns and ensure transparency, we're requesting all users who encountered issues (including difficulty finding ICE, trading restrictions, or errors) to reply to this tweet with the following details:
- OKX ID
- Country
- Screenshots/screen recordings displaying the issue or conversations with OKX support team.
This write up can be found through the ICE twitter link: https://x.com/ice_blockchain/status/1749438826966077681?s=20.
I'm my own view, I have no problems trading with OKX in my location. I live in Nigeria and we do not have any problems concerning OKX.
I'm here to say that OKX should fix the issues they have with ICE so as to have a smooth connection and cooperation with them.
