What is Mystery Shopping?
Mystery shopping is an awesome way to earn extra income while experiencing different businesses and services.
Get paid to get freebies! - It's a Win-Win
In a nutshell being a mystery shopper involves acting as a regular customer to evaluate the quality of customer service, products, and overall experience. Companies hire mystery shoppers to provide valuable feedback that helps them improve their operations and customer satisfaction.
Here at MMO we do the leg work so you don't have to.
What do you need to be a good Mystery Shopper?
To become a successful mystery shopper, you need more than just enjoying shopping or dining out. To get paid and invited back you should exhibit these key qualities:
1. Be Observant
An eye for detail and a good memory. You need to observe all you see and report it objectivity.
2. Be Communicative
Make sure to ask any questions that are required in the shop brief. Complete accurate concise reports. Different companies look for different things, so be sure to be familiar with what is required Before your mystery shop takes place.
3. Be Professionalism Be Discrete and Be Reliable
Turn up for your shop on time and turn your reports in on time. Act naturally without drawing drawing attention to yourself and never identify yourself as a mystery shopper.
4. Be Adaptable and Prepare To Be Resourceful
Unexpected things can happen on a shop, so be prepared to adapt and improvise.
5. Know How To Work Your Tech
You'll need to navigate websites, use email, and submit reports online. You will need to know how to take pictures. If you are an advanced shopper you might be doing covert audio and video recordings. It is imperative you know the equipment you are working with.
6. Be Honest
Provide accurate and honest feedback, even if it's negative but recognize and appreciate good service when you get it.
Get into the habit of displaying these qualities and you will be a successful mystery shopper in no time.
Common types of mystery shopping
1. Retail Mystery Shopping
This is in MMO's eyes the most common type. You might be tasked with visiting a clothing store, electronics retailer, a phone store, or grocery store to assess customer service, store appearance, product availability and even the sales/checkout process.
2. Pub/Restaurant Mystery Shopping
For all you food lovers, this type involves dining in or ordering takeout to evaluate
food/drinks quality, service speed and efficiency, cleanliness and order accuracy.
These are also great for foodies and beer saturdays posts on Hive!
3. Hotel Mystery Shopping
Get paid to have a staycation while providing feedback on check-in and check-out process, room condition, hotel facilities, staff interactions.
4. Customer Service Calls
Get paid to shop from the comfort of your own home. This type doesn't require in-person visits, instead, you'll make phone calls to assess hold times and agent knowledge and helpfulness,
5. Website and App Testing
In this digital age, companies also need feedback on their online presence. You might be asked to:You could be asked to navigate a website or app, complete a purchase or sign-up process or provide feedback on design and functionality and assess the overall user experience.
Other common types include compliance audits, car dealerships, new house sales, removal companies, the list keeps growing!
We will stop here. In the next part, we shall show you how and where to find companies that will pay you to be a mystery shopper.
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