Nice to hear that you have had a positive experience with customer support... You are right about building a relationship even before building a business itself! Just today I was talking with a friend on this topic, connected with HIVE... As building our personal accounts here on HIVE, we are building relationships... If we want to launch some project in the future, we will have a lot of customers from the very beginning as we have done the "hard work"... We built a relationship by accepting our mistakes, and helping others... Exactly what customer support SHOULD do and the lady in your example did!

I have picked this post on behalf of the @OurPick project which will be highlighted in the next post!